Get in Touch
We are always happy to hear from our readers and partners. Whether you have feedback on our reviews, a suggestion for a new brand to cover, or a business inquiry, please do not hesitate to contact us. We value your input and strive to make ATG the most reliable and helpful resource for online gambling enthusiasts.
Review the sections below to direct your query appropriately. This helps us provide you with the most efficient and accurate response possible. We understand that the online gambling landscape can be complex, and we assist within the scope of our services.
Who We Are (Independent Review Site)
Welcome to ATG, an independent source for comprehensive reviews and insights into online gambling. We are an independent affiliate and review website, not an online casino, sportsbook operator, or gambling platform. We do not operate any gambling services, hold player accounts, manage funds, or process any financial transactions related to online betting. Our primary mission is to provide unbiased, detailed, and up-to-date information to help you make informed decisions about where to play.
Our team at ATG rigorously tests and evaluates various online gambling brands, focusing on factors such as game selection, bonus offers, user experience, payment methods, and customer support quality. We present our findings in clear, concise reviews designed to empower you, the player. We are committed to transparency and objectivity in all our content.
What We Can Help With
As an independent review site, ATG can assist you with a specific range of inquiries:
- Feedback on our reviews and content: If you believe a review is inaccurate, outdated, or if you have additional information that could enhance our content, please let us know.
- Suggestions for new brands to review: We are always looking to expand our coverage and welcome your recommendations for online casinos or sportsbooks you'd like us to evaluate.
- Partnership and advertising inquiries: For potential collaborations, advertising opportunities, or business proposals, please reach out to us.
- General questions about online gambling trends and industry insights: While we cannot offer personalized gambling advice, we can provide general information based on our research and expertise.
- Technical issues with the ATG website: If you encounter any problems while browsing our site, please report them to us.
What We Cannot Help With
ATG is not a gambling operator. Therefore, there are many issues we cannot assist with. Please understand that we cannot:
- Access your player account at any online casino or sportsbook.
- Process deposits, withdrawals, or manage any funds on your behalf.
- Resolve disputes you may have with an online gambling operator regarding your account, bonuses, or gameplay.
- Provide technical support for any online casino or sportsbook platform.
- Offer live chat support for gambling operators, as we are not affiliated with their customer service teams.
- Answer questions about specific game outcomes or provide personalized gambling advice.
For any of these issues, contact the customer support team of the specific online gambling brand directly. They are the only entity with access to your account information and the authority to resolve such matters.
Account, Deposit and Withdrawal Issues
If you are experiencing problems with your player account, including issues related to deposits, withdrawals, bonus claims, account verification (KYC), or any other aspect of your gameplay, you must contact the customer support of the specific online casino or sportsbook where you hold an account. ATG does not have access to player accounts, financial systems, or the internal operations of any gambling operator. We cannot intervene in these matters, nor can we provide any assistance in resolving them.
Most reputable online gambling sites offer multiple ways to contact their support, including live chat, email, and sometimes phone. Refer to the "Contact Us" or "Support" section on the operator's website for their specific contact details. They are legally obligated and equipped to assist you with all account-related queries.
Legal Inquiries
For all legal inquiries, including matters related to our website's content, data protection (GDPR), or any other legal concern regarding ATG, direct your correspondence to our dedicated legal department. We take our legal obligations seriously and aim to respond to all legitimate legal requests promptly and thoroughly. Ensure your inquiry is detailed and includes all relevant information.
Please send all legal communications to: [email protected]
DMCA and Copyright Takedowns
ATG respects the intellectual property rights of others and expects our users and partners to do the same. If you believe that any content on our website infringes upon your copyright, or if you wish to submit a DMCA takedown notice, please contact us immediately. We will investigate all valid claims and take appropriate action in accordance with applicable copyright laws. To help us process your request efficiently, please provide the following information:
- A description of the copyrighted work that you claim has been infringed.
- The URL or location on our website where the infringing material is located.
- Your contact information, including your name, address, telephone number, and email address.
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Please send all DMCA and copyright-related correspondence to: [email protected]
Responsible Gambling Resources
At ATG, we are deeply committed to promoting responsible gambling. While we do not operate gambling services, we strongly advocate for safe and healthy betting practices. Gambling should always be an enjoyable form of entertainment, not a source of financial or personal distress. If you or someone you know is struggling with problem gambling, please seek help immediately.
Numerous organizations provide support and resources for individuals affected by gambling addiction. These organizations offer confidential helplines, counseling services, and self-exclusion programs. We encourage you to reach out to them for professional assistance. Some widely recognized resources include:
- GamCare (UK)
- BeGambleAware (UK)
- National Council on Problem Gambling (USA)
- Gamblers Anonymous (International)
Remember, help is available, and taking the first step is crucial. Please gamble responsibly.
Response Times
We endeavor to respond to all legitimate inquiries as quickly as possible. Our typical response time for general feedback and website-related issues is within 2-3 business days. For partnership inquiries, legal matters, and DMCA requests, we aim to provide an initial response within 1-2 business days, though resolution may take longer depending on the complexity of the issue. We appreciate your patience and understanding as we work to address your concerns thoroughly. Please note that our office hours are generally Monday to Friday, 9:00 AM to 5:00 PM (local time), excluding public holidays.